Your Privacy Matters: We are committed to protecting your personal information and your right to privacy. This policy explains what data we collect, how we use it, and your rights regarding your data.
1. Introduction
Welcome to MyExcelTools (“we,” “our,” or “us”). This Privacy Policy describes how we collect, use, and share information when you visit our website or use our tools and services.
By using our services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our site and services.
2. Information We Collect
- Account Information: Name, email address, and password when you register.
- Payment Information: Handled securely through Lemon Squeezy; we never store card details.
- Usage Data: Interactions with our tools, logs, and analytics (via Google Analytics, if enabled).
- Uploaded Files: Spreadsheets or documents temporarily processed to generate formulas or conversions.
- Device Information: IP address, browser type, and operating system to ensure platform security.
- Support Interaction: Information provided during live chat or support ticket interactions.
We collect this data either directly from you or automatically through cookies and similar technologies.
3. How We Use Your Information
- To provide and improve our Excel-related tools and services.
- To authenticate users and manage accounts.
- To process transactions and manage subscriptions through Lemon Squeezy.
- To respond to support requests, live chats, and tickets.
- To analyze usage patterns and improve performance.
- To ensure compliance with legal obligations.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to remember preferences, analyze traffic, and enhance your experience. You can control cookie preferences through your browser settings or opt out of analytics tracking.
- Essential Cookies: Required for website functionality (e.g., login, session).
- Analytics Cookies: Used to understand how users interact with our tools.
- Marketing Cookies: Only used with your explicit consent to improve relevant offers.
5. Information Sharing and Disclosure
We do not sell your personal data. We may share your information only in the following limited circumstances:
5.1 Service Providers
We use trusted third-party providers such as Lemon Squeezy (for payments), Spabase bucket (for storage), and analytics providers. These partners process data only as necessary to perform their functions and are bound by confidentiality agreements.
5.2 Legal Compliance
We may disclose your information if required by law, regulation, or legal process, including to respond to subpoenas or requests from public authorities to meet national security or law enforcement requirements.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of our assets, your data may be transferred as part of that transaction. You will be notified via email or prominent notice on our site if such a transfer affects your personal information.
5.4 Anonymized Data
We may share anonymized or aggregated usage data that cannot identify you personally for analytics, research, or benchmarking.
6. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request access to the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal data (“right to be forgotten”).
- Data Portability: Request a copy of your data in a machine-readable format.
- Restriction: Request limits on how your data is processed.
- Opt-out: Withdraw consent for marketing or analytics tracking at any time.
To exercise your rights, please contact us at hello@myexceltools.app. We will respond to your request within 30 days as required by law.
7. Data Security
We implement strong technical and organizational measures to protect your information, including:
- End-to-end encryption for data in transit and at rest
- Strict access control and authentication mechanisms
- Regular security audits and penetration testing
- Automatic deletion of sensitive uploads (e.g., spreadsheets) after processing
- Monitoring for unauthorized access or anomalies
Despite our efforts, no online service is completely secure. By using our Service, you acknowledge and accept this risk.
8. International Data Transfers
Your data may be processed on servers located in countries other than your own. We ensure that such transfers comply with applicable laws, including GDPR-approved standard contractual clauses.
9. Children’s Privacy
Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal data from minors. If we become aware that a child has provided personal data, we will delete it immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date at the top indicates the latest revision. Significant changes will be communicated via email or prominent in-app notifications.
11. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:
- Email: hello@myexceltools.app
We will do our best to resolve any concerns promptly and transparently.
12. Support, Live Chat & Ticketing
We provide live chat and ticketing features to assist users with inquiries, feedback, or technical issues. When you use these services, we may collect your name, email, conversation content, and related technical data (e.g., browser, time, and issue type).
This data is used solely for providing customer support and improving our service quality. Chat transcripts and support tickets are stored securely and retained only for as long as necessary to resolve the issue or meet legal obligations.
We may use trusted third-party tools to manage support communications. These providers comply with data protection standards and only process information necessary to facilitate support.
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